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Account and billing help
Solve a Package or Billing Issue
Sign in on this website to review packages and manage billing for your MAH account. You can also continue from Account in MAH App. Packages and Billing opens on this website and can be used before installing MAH App. Purchase checking and current usage are reviewed in MAH App Account; team seats and account machines are managed in MAH Fleet after installation and sign-in.
Sign in to the website and MAH App with the same Google account so purchases belong to that account. Payment does not change installer access.
Planning above the published self-serve range
If Pricing shows that no published package can cover the required quantity in self-serve Checkout, use the fixed billing-help email to describe the approximate seats and account machines needed. MAH can review the organization purchase before any supported next step. The email does not create a quote, reserve capacity, start Checkout, or accept payment, and the Pricing planner does not send its inputs.
No local email app? Copy the complete recipient, subject, prompts, and safety guidance, then paste them into any email service.
Choose or change a package
Sign in on this website and open Packages and Billing to choose or change a package for your MAH account, even before installing MAH App. Max and Team keep package management optional rather than prompting an upgrade.
Packages and BillingCheckout or billing finished but Account has not updated
MAH App checks the same signed-in account automatically after Checkout or secure billing. Keep Account open while it checks. If Account still shows the previous package or resources after automatic checking finishes, use Check Purchase once. If that check also finishes without the update, do not start another Checkout; email MAH Billing Help so the paid purchase or billing change can be reviewed without creating another subscription.
Requires MAH App installed and signed in. These links open MAH App on this Mac. They work only after MAH App is installed and signed in; in a browser without MAH App, nothing opens.
Check Purchase in MAH AppNo local email app? Copy the complete recipient, subject, prompts, and safety guidance, then paste them into any email service.
Payment methods, invoices, or cancellation
Sign in on this website, open Packages and Billing, then choose Manage Billing. You do not need MAH App installed. The secure billing portal owns payment methods, invoice history, and subscription cancellation.
Packages and BillingMonthly agent time is unavailable or used up
MAH counts the time each AI agent is actively working on an attempt. Parallel agents count separately, and an attempt that fails or is canceled still uses the time it actually ran. Queue time, time spent reviewing results, and time between agent runs are not counted. Monthly agent time resets once each month. Your Account shows the exact reset time in this computer’s local time. This reset is separate from the subscription renewal or cancellation date. Open Account to review the current Usage period and Usage resets date. Use Sync Status when the balance is unavailable. When Account confirms the balance is used up, choose a package option or wait for the next usage period.
Requires MAH App installed and signed in. These links open MAH App on this Mac. They work only after MAH App is installed and signed in; in a browser without MAH App, nothing opens.
Open Account in MAH AppA seat is unavailable
For Team, open MAH Fleet Account and review Members. An owner or admin can assign a seat to the member who needs access or release a seat that is no longer needed. Use Sync Status if Account still shows the old capacity afterward.
Requires MAH App installed and signed in. These links open MAH App on this Mac. They work only after MAH App is installed and signed in; in a browser without MAH App, nothing opens.
Open Fleet MembersAccount machine capacity is full
Open MAH Fleet Machines and remove another account machine only when it is no longer needed. Package options remain available from Account when more machine capacity is needed.
Requires MAH App installed and signed in. These links open MAH App on this Mac. They work only after MAH App is installed and signed in; in a browser without MAH App, nothing opens.
Open MAH Fleet MachinesStill need billing help?
If a completed Checkout still does not appear after automatic checking and Sync Status, email hello@mah.bot from the email used for the MAH account. Include the expected package and approximate Checkout time. For package selection or organization purchasing, include the seats and account machines you need. Do not send payment card details, account tokens, purchase links, or sign-in credentials by email. Also, do not pay again while the first Checkout is under review.
No local email app? Copy the complete recipient, subject, prompts, and safety guidance, then paste them into any email service.
